Careers with Smartrak


Customer Success Manager - Wellington

The Role

The Customer Success Manager will report directly to the General Manager Customer Success and will be responsible for the management of customer relationships and the overall customer experience.  Serving as the relationship owner between Smartrak and our Customers your aim is to build long-term partnerships with our customers and ensure they leverage our solutions to the fullest extent possible.  The key deliverables of this role are to ensure customers receive the products, documentation, training and responses to their queries that they need to optimise their Smartrak solution.

This role is for a home based employee in the Wellington area.

The Person

We are looking for a customer success manager with a passion for technology who enjoys the art of communication.   Ideally, you will have previous 3+ years' experience in similar roles, possess a great attitude, and an ability to deliver and consistently reach project goals.  You will be a good fit for Smartrak if you can contribute to our friendly and relaxed culture. You will also do well if you are a self-starter, willing to take a proactive approach to tasks, and are better at finding solutions than pointing out problems. To keep up with our drive and determination, you will need exceptional organisational skills, an ability to manage multiple, competing priorities and enjoy working in a fast paced environment.

Applications close 12/06/17

https://www.seek.co.nz/job/33519778?type=standout&tier=no_tier&pos=1&whereid=1019&userqueryid=b707c829de567fecfa0459364566d234-3662891&ref=beta

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Customer Service Coordinator - Hamilton

Job summary

You will take ownership of customer service interactions, working closely with the other teams within the Customer Success function to provide a world class customer experience and high level of customer satisfaction.

The Role

The Customer Service Coordinator will report directly to the Customer Service Team Leader and will be responsible for delivering to our customers outstanding customer service. Serving as the first point of contact for our customers, you will be triaging customer queries from inbound calls through to online help desk tickets. You will also be key in maintaining relationships with the Smartrak field service technicians network across NZ and Australia. This relationship is a critical component of this role. The key deliverables of this role are:

  • To ensure customers' queries and requests in our online customer help desk are resolved within a timely manner.
  • To develop a deep understanding of our products and solutions, to maximise service to our customers.
  • Work with sales, finance, technical support, developers and our installers to problem solve when challenges arise. 
  • Support your team and your team leader to reach our company goals and overall strategic plan.

The Person

We are looking for a person with a passion for technology who enjoys the art of communication. Ideally, you will have a help desk / customer service background or come from a call centre style environment preferably with  software or technology experience.  You will need to be a fast learner and who can juggle more than one task at any given time. Previous 2+ years' experience in similar roles would be an advantages, or  and you should be able to demonstrate an aptitude for learning and working in a team environment. You will have a positive attitude, and can think on your feet.  You will be a good fit for Smartrak if you can contribute to our friendly and relaxed culture. You will also do well if you are a self-starter, willing to take a proactive approach to tasks, and are better at finding solutions than pointing out problems. You will need strong organisational skills, an ability to manage multiple, competing priorities and enjoy working in a fast-paced environment.

Applications close 19/06/17

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Office Administrator - Hamilton

The Role
  
In this newly created part-time fixed term role, to cover for a team member who is taking maternity leave.  The Office Administrator will report directly to the Human Resources Manager and will be responsible for the functions associated with office administration for our Hamilton Office. The position will run for up to 12 months and the hours are 20 per week, worked as 4 hours a day each weekday. The key deliverables of this role include greeting visitors and helping them to connect with the staff member, responding to all incoming enquiries directing these to the appropriate staff members where necessary.  You will order and manage stationery, office and kitchen supplies. This is a customer-focused role so the ability to communicate and engage with customers will be key. You will also provide assistance to the Marketing and Business Development teams on an as needed basis.
  
The Person
 
We are looking for a customer-focused person, dedicated to providing the best customer experience. You will deliver excellent, professional customer service, in person and in written communications.  You must be a self-starter, with a strong commitment to on-time, accurate delivery. Ideally you will have previous office administration experience, you will need excellent organisational skills, be innovative and adaptable to changing circumstances.

Applications close 23/06/17


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I've grown with Smartrak from just a few people into a much larger business, but we still believe in the same things as we did in the early days.  I just love working here as I get to work with friendly, hardworking, ambitious, crazy people, who embrace new challenges every day.
- Susan Chaloner

It is great to be a part of the journey this company and its people are on. Each day I not only get to work with our customers to better their businesses by utilising our solutions, but I get to be a part of the Smartrak family. Together, we work closely to ensure the best results for our customers.  - Brendan Wilkinson

Smartrak is a great place! Sounds cliché I know, but it's true.

My time at Smartrak started 9 years ago. At this time we were six people, 4 developers an office administrator and the owner. When reflecting back on this time, what stands out to me is the care and respect we had for each other. Everyone was happy to lend a hand. To this day this has not changed, although the size of the company has grown ten-fold. This core belief is the reason why Smartrak remains great.

Over the years that we have grown I have been very fortunate to develop great friendships with the people I work with. These friendships make it a pleasure to come into work each day and even more so staying late the odd Friday for games and pizza. I am very passionate about happiness in the workplace and I believe that through these friendships and the way we treat each other paves the way for this.

Smartrak not only represents an amazing fun place to work but also a place of great opportunity. Another core belief of the company is that the work we do is meaningful and that it provides opportunity to everyone to grow both professionally and personally. Everyone is equal at Smartrak, the best person for the job does it. This comes through with the responsibility we place on each staff member. The opportunity to grow is evident from the start and this growth is both recognised financially and by the company as a whole. - Jacob Toye