Careers with Smartrak

Customer Support Coordinator, Hamilton NZ

  • Do you enjoy working with creative people in an energetic environment?
  • Do you have a passion for customers and connecting people with information?
  • Interested in a dynamic role with an established and growing tech company?

Job summary

You will be a central point of contact for existing clients for all support inquires across Australia and New Zealand, across all required time zones. 

The Role

The Customer Support Coordinator will report to the Customer Support Team Leader and will be responsible for providing outstanding customer support using the right combination of sound process and an engaging attitude.  Serving as the central point of contact for all of our existing customers, your aim is to build long-term, mutually beneficial relationships with our customers by providing a superb experience for the customer every time they deal with Smartrak.Their experience with you is pivotal to their experience with Smartrak so this is a key role within the organization. The key deliverables of this role are to ensure customers receive rapid resolution to their queries while empowering them with the information and guidance to become experts.  You will be adept at continually looking for ways to improve our level of service, to the benefit of everyone.

This role will service customers across New Zealand and Australia.  As such, there will be a roster to cover business hours in both geographies and will require the individual to be happy dealing with remote customers.

This role is based in Hamilton, New Zealand.

The Person

You'll love working with technology, people, and problem solving.  We are looking for a Customer Support Coordinator with a passion for technology who enjoys the art of communication.   Ideally, you will have previous 1-3 years' experience in similar roles, possess a great attitude, an ability to deliver and consistently reach goals.  You will be a good fit for Smartrak if you can contribute to our friendly and relaxed culture. You will also do well if you are a self-starter, willing to take a proactive approach to tasks, and are better at finding solutions than pointing out problems. To keep up with our drive and determination, you will need exceptional organisational skills, an ability to manage multiple, competing priorities and enjoy working in a fast paced environment.

NOTE for overseas enquiries and non-New Zealand residents: 
Whereas we welcome international enquiries, only applicants that are legally entitled to work in New Zealand will be considered for advertised positions.

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I've grown with Smartrak from just a few people into a much larger business, but we still believe in the same things as we did in the early days.  I just love working here as I get to work with friendly, hardworking, ambitious, crazy people, who embrace new challenges every day.
- Susan Chaloner

It is great to be a part of the journey this company and its people are on. Each day I not only get to work with our customers to better their businesses by utilising our solutions, but I get to be a part of the Smartrak family. Together, we work closely to ensure the best results for our customers.  - Brendan Wilkinson

Smartrak is a great place! Sounds cliché I know, but it's true.

My time at Smartrak started 9 years ago. At this time we were six people, 4 developers an office administrator and the owner. When reflecting back on this time, what stands out to me is the care and respect we had for each other. Everyone was happy to lend a hand. To this day this has not changed, although the size of the company has grown ten-fold. This core belief is the reason why Smartrak remains great.

Over the years that we have grown I have been very fortunate to develop great friendships with the people I work with. These friendships make it a pleasure to come into work each day and even more so staying late the odd Friday for games and pizza. I am very passionate about happiness in the workplace and I believe that through these friendships and the way we treat each other paves the way for this.

Smartrak not only represents an amazing fun place to work but also a place of great opportunity. Another core belief of the company is that the work we do is meaningful and that it provides opportunity to everyone to grow both professionally and personally. Everyone is equal at Smartrak, the best person for the job does it. This comes through with the responsibility we place on each staff member. The opportunity to grow is evident from the start and this growth is both recognised financially and by the company as a whole. - Jacob Toye