Careers with Smartrak


Customer Support Coordinator

The Role

The Customer Support Coordinator will report to the Customer Support Team Leader and will be responsible for providing outstanding customer support using the right combination of sound process and an engaging attitude.  Serving as the central point of contact for all of our existing customers, your aim is to build long-term, mutually beneficial relationships with our customers by providing a superb experience for the customer every time they deal with Smartrak.  Their experience with you is pivotal to their experience with Smartrak so this is a key role within the organization. The key deliverables of this role are to ensure customers receive rapid resolution to their queries while empowering them with the information and guidance to become experts.  You will be adept at continually looking for ways to improve our level of service, to the benefit of everyone.

This role will service customers across New Zealand and Australia.  As such, there will be a roster to cover business hours in both geographies and will require the individual to be happy dealing with remote customers.

This role is based in Hamilton, New Zealand.

The Person

You'll love working with technology, people, and problem-solving.  We are looking for a Customer Support Coordinator with a passion for technology who enjoys the art of communication.   Ideally, you will have previous 1-3 years' experience in similar roles, possess a great attitude, an ability to deliver and consistently reach goals.  You will be a good fit for Smartrak if you can contribute to our friendly and relaxed culture. You will also do well if you are a self-starter, willing to take a proactive approach to tasks, and are better at finding solutions than pointing out problems. To keep up with our drive and determination, you will need exceptional organisational skills, an ability to manage multiple, competing priorities and enjoy working in a fast paced environment.


NOTE for overseas enquiries and non-New Zealand residents: 
Whereas we welcome international inquiries, only applicants that are legally entitled to work in New Zealand will be considered for advertised positions.

Applications close 17 September, 2018.  Follow up will commence from 24 September, 2018.


Apply Now

Technical Services Coordinator

Job summary

You will own the process from order to successful installation of our world class GPS and telematics solutions.  As such you'll configure, test, deploy, and work with our installer, customer, and internal stakeholders to ensure our clients get a quality outcome.  You will be a central point of contact for installers and internal customers, providing outstanding technical service and support across Australia and New Zealand. 

The Role

The Technical Service Coordinator is a new role, and you will report to the Customer Experience Manager. You will be responsible for managing the end-to-end hardware and installation process for new customers and major projects. You will also provide support for hardware configuration and settings. Your aim is to build long-term, mutually beneficial relationships with our installers and internal customers; enabling us to deliver a superb customer experience every time.  Their experience with you is pivotal to their experience with Smartrak so this is a key role within the organization.

The key deliverables of this role are to ensure customers receive efficient, accurate and seamless deployment of our solutions delivered through a close working relationship between you and our network of installers to delight the customer and ensure good commercial outcomes for Smartrak.  You will be adept at continually looking for ways to improve our level of service, to the benefit of everyone.

This role will service installers and customers across New Zealand and Australia.  As such, there will be a roster to cover business hours in both geographies and will require the individual to be happy dealing with remote customers.  Their may also be a need to travel to Australia from time to time, in support of large deployments.

This role is based in Hamilton, New Zealand.

The Person

You'll love working with technology, people, and problem solving.  We are looking for a Technical Services Coordinator with a passion for technology who enjoys being part of a busy team and who is focused on improving relationships with our clients, installers and internal stakeholders. Ideally, you will have previous 1-3 years' experience in similar roles in the technology sector, possess a great attitude, an ability to deliver and consistently reach goals.  You will be a good fit for Smartrak if you can contribute to our friendly and relaxed culture. You will also do well if you are a self-starter, willing to take a proactive approach to tasks, and are better at finding solutions than pointing out problems. To keep up with our drive and determination, you will need exceptional organisational skills, an ability to manage multiple, competing priorities and enjoy working in a fast paced environment.

NOTE for overseas enquiries and non-New Zealand residents: 
Whereas we welcome international enquiries, only applicants that are legally entitled to work in New Zealand will be considered for advertised positions.

Applications close 24th of September, 2018.  Follow up will commence from 25 September, 2018.


Apply Now

Customer Support Team Leader

Job summary

You will be responsible for the oversight of our Customer Support team and processes including triage, ticket resolution, investigations, education, and resolving customer issues across Australia and New Zealand. 

The Role

The Customer Support Team Leader reports to the Customer Experience Manager and will be responsible for delivering outstanding customer service. You will achieve this through the application of your considerable customer management and technical skills ensuring all customer dealings are handled in such a way that customer is empowered to draw maximum benefit from our products and services.  Your aim is to build long-term, mutually beneficial relationships with our customers by ensuring the customer is delighted with their experience every time they deal with Smartrak. 

The key deliverables of this role are to manage all contact from existing clients and all support inquiries across New Zealand and Australia.  You will have ultimate responsibility for the resolution of support issues from all customers.  You will work with our customers to ensure they have quality self-help documentation and training materials and that they receive the support they need to be able to use our products and services to best advantage. You will be adept at continually looking for ways to improve our level of service for the benefit of everyone.

This is a new role that will service customers across New Zealand and Australia.  As such, there will be a roster to cover business hours in both geographies and will require the individual to be happy dealing with remote customers.  There will also be an occasional requirement to travel to other locations, including Australia, to meet with internal and external stakeholders.

This role is based in Hamilton, New Zealand.

The Person

You'll love working with technology, people, and problem solving.  We are looking for a Customer Support Team Leader with a passion for technology who enjoys the art of communication.   Ideally, you will have previous 3-5 years' experience in similar roles, possess a great attitude, an ability to deliver and consistently reach goals.  During this time you will have demonstrated strong leadership qualities; developing individuals and empowering them to achieve great outcomes.

You will be a good fit for Smartrak if you can contribute to our friendly and relaxed culture. You will be a self-starter, take a proactive approach to tasks, and be better at finding solutions than pointing out problems. To keep up with our drive and determination, you will need exceptional organisational skills, an ability to manage a busy team and multiple, competing priorities in a fast paced environment.


NOTE for overseas enquiries and non-New Zealand residents: 
Whereas we welcome international enquiries, only applicants that are legally entitled to work in New Zealand will be considered for advertised positions.

Applications close 24th of September, 2018.  Follow up will commence from 25 September, 2018.


Apply Now

I've grown with Smartrak from just a few people into a much larger business, but we still believe in the same things as we did in the early days.  I just love working here as I get to work with friendly, hardworking, ambitious, crazy people, who embrace new challenges every day.
- Susan Chaloner

It is great to be a part of the journey this company and its people are on. Each day I not only get to work with our customers to better their businesses by utilising our solutions, but I get to be a part of the Smartrak family. Together, we work closely to ensure the best results for our customers.  - Brendan Wilkinson

Smartrak is a great place! Sounds cliché I know, but it's true.

My time at Smartrak started 9 years ago. At this time we were six people, 4 developers an office administrator and the owner. When reflecting back on this time, what stands out to me is the care and respect we had for each other. Everyone was happy to lend a hand. To this day this has not changed, although the size of the company has grown ten-fold. This core belief is the reason why Smartrak remains great.

Over the years that we have grown I have been very fortunate to develop great friendships with the people I work with. These friendships make it a pleasure to come into work each day and even more so staying late the odd Friday for games and pizza. I am very passionate about happiness in the workplace and I believe that through these friendships and the way we treat each other paves the way for this.

Smartrak not only represents an amazing fun place to work but also a place of great opportunity. Another core belief of the company is that the work we do is meaningful and that it provides opportunity to everyone to grow both professionally and personally. Everyone is equal at Smartrak, the best person for the job does it. This comes through with the responsibility we place on each staff member. The opportunity to grow is evident from the start and this growth is both recognised financially and by the company as a whole. - Jacob Toye